Logo Tramontina Logo Tramontina
Logo Tramontina Logo Tramontina

With a resolution rate of 85% in the first contact, the Tramontina Service Center started, in May 2021, a communication plan to advertise the service and the points of contact with clients, consumers, and the internal audience. Several pieces were prepared, such as a printed folder, video (shown on internal TVs and T stores), card to be sent via WhatsApp, card sent by Internal Newsletter, and Stories on social networks. We have 24 thousand calls per month, with an 80% satisfaction rate. The premise of omnichannel service is humanization and the use of assertive communication in all contacts.


Next Story

Image Note
New Releases
Mouthwatering Launches
More More